- Shipping & Returns
Shipping & Returns
You may return new items within 7 days of delivery for a full refund if the item is damaged or broken. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, you are responsible for the shipping cost. All our pieces are handcrafted, for that reason, we will refund only 50% of the order if you decide to return the piece, that way we will not affect the artisans that were involved in making the item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as possible with instructions on how to return items from your order.
When you place an order, we will estimate shipping and delivery dates based on the availability of the item(s) if we have the item in inventory it will take maximum 3 days to ship, if the item is special order it would take between 8 to 10 days to ship from our shop in Mexico, all items are FREE SHIPPING within mainland USA, we also offer to ship worldwide with any shipping options you choose.
Please also note that the shipping rates (International Shipping) for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.