- Shipping & Returns
Shipping & Returns
You may return new items within 7 days of delivery for a full refund if the item is damaged or broken. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise you are responsible for the shipping cost. All our pieces are handcrafted, for that reason we will refund only 50% of the order if you decide to return the piece, that way we will not affect the artisans that were involve in making the item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as possible with instructions for how to return items from your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Because all our items are 90% handcrafted it will take more time to delivery your item. Normally it will take between 10 to 15 business days.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.